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How to Order



Select the goods in the e-shop that you are interested in and click on ADD TO BASKET. In the case of textiles, you will be redirected to a detailed overview of the product, where you will choose the size or color.

If you have decided to order more goods, the system will automatically inform you about the current list of ordered items.

If you change your mind about ordering one of the products, use the basket icon on the left side of the product in the shopping cart list to delete it.

If you have selected all the required goods, click on the shopping cart icon in the upper right corner. A table with an overview of the required goods will open. Below it are several buttons, RESTORE CART, CONTINUE SHOPPING and BUY.

After selecting the BUY option, you will be redirected to login / registration.

Fill in the data and if you wish to send the goods to the filled in address, please uncheck below the DELIVERY TO ADDRESS questionnaire.

At the end of the order, click on CONFIRM ORDER.

In the MY ACCOUNT section it is possible to monitor the status of the order.

If you have any problems with shopping, write us an order by e-mail objednavky@crystalprod.cz or tel. +420 702 061 722 and of course we will process the order.




There are three ways to pay



Upon receipt of the goods, i.e. cash on delivery at the Czech Post, or a logistics company


Gopay


Payment by VISA / Mastercard payment card



Order cancellation / cancellation

If you decide to cancel your order and if the order has not yet been shipped, immediately inform Crystal Productions on the telephone number +420 702 061 722 - an SMS or email to objednavky@crystalprod.cz will suffice. In the event that the goods are not in stock or your order is canceled by Crystal Productions Merchandise Factory s.r.o., you will be notified immediately.

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