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Postage


The price of the goods is not charged separately. The packing fee is included in the total amount of postage, which is as follows:

  • 4,93€ - sent cash on delivery by Czech Post, payment upon receipt

  • 3,06€ - sent by Czech Post, paid by bank transfer before sending the goods

  • 0€ - personal collection at the company's headquarters or by appointment



In the event that Crystal Productions Merchandise Factory s.r.o. to send the goods of one order to another and another times (for example, if the goods are not currently in stock) pay the postage Crystal Productions Merchandise Factory s.r.o ..

If the customer requests an exchange of goods in case of incorrect selection of product parameters (for example, the size of the textile), the postage is paid repeatedly.

We only send items to Slovakia that are currently in stock. So if you order more items and we do not have them all in stock, we will send you only those that are in stock and we will cancel the rest of the order. If you would like to wait for the goods, you must add it to the order objednavky@crystalprod.cz. We will send you everything at once, but the delivery time can then be around 3 weeks, or we will inform you about the availability of goods.



Complaints Procedure


Every buyer who bought goods on the e-shop Crystal Productions Merchandise Factory s.r.o. is entitled according to the Civil Code to a claim for goods in the event of a defect within 24 months of receipt of the goods.




THE CLAIM FOR COMPLAINT DOES NOT APPLY TO:

  • damage to the goods during transport (these damages must be resolved with the carrier upon receipt)

  • wear and tear of the goods due to the nature of the product of normal use and wear and tear over time

  • damage to the goods due to unusual use or damage caused by the user

  • damage caused by external events and mishandling



The buyer is obliged to inspect the goods delivered by the seller without undue delay and to inform the seller of the detected defects within 3 days.


The buyer must notify the seller in writing (by e-mail to objednavky@crystalprod.cz or by letter) within 3 days of receipt of the goods or without delay to show the defect or by phone at +420 702 061 722. In the notification, the buyer must state the detected defects - he must state what the defects are and how they manifest themselves.



Written notification of detected defects is applied by the buyer at the place of the seller's registered office:



Crystal Productions
Dělnická 769/64, Prostřední suchá
735 64 Havířov

Company ID: 02585481




In all cases, it is necessary to submit a copy of the invoice and proof of payment and delivery of the goods, the defects of which are claimed, as well as a cover letter describing the complaint.


The seller does not accept liability for damage resulting from the operation of the products, functional properties and damage from improper use of the products, as well as damage caused by external events and improper handling. Defects of this origin are not covered by the warranty provided.


Complaints will be settled in accordance with the provisions of § 19 paragraph 3) of Act No. 634/1992 Coll. on consumer protection.


Complaints about delivery services



Goods from Crystal Productions Merchandise Factory s.r.o. it is delivered to you via the Czech Post or a logistics company. It may happen that the shipment comes to you damaged. In this case, please proceed as follows:

  • Always inspect the shipment at the counter or immediately when handing over the goods directly in front of the worker

  • In the event of damage to the packaging (crumpled, torn, soaked…), write a report on the damage to the consignment immediately with the delivery person.

  • It is possible to unpack the package on site and check the goods, especially in the case of breakable items. Do not let yourself be soothed that you have to contact the e-shop, we ship unbroken goods and packaged so that in case of good handling it reaches the customer undamaged.
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